Privacy Policy for HRB Therapies

 

Last Updated: 09/06/2025

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At HRB Therapies, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly in accordance with current data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Who We Are

HRB Therapies
1 Court Street
Upton Upon Severn
WR8 0JS
07880 634088
info@hrbtherapies.co.uk

 

What Information We Collect

We may collect and process the following personal information:

• Name

• Date of birth

• Contact details (address, email, phone number)

• Medical history relevant to treatment

• GP contact details (where appropriate)

• Payment details (for processing payments)

• Details of treatments provided

• Notes and records from consultations and sessions

We only collect information that is necessary for your treatment, the safe provision of our services, and to comply with legal and professional obligations.

 

How We Use Your Information

We use your personal information to:

• Provide you with safe, appropriate, and effective treatments

• Communicate with you regarding appointments, treatments, and services

• Maintain accurate treatment records

• Process payments

• Send newsletters, appointment reminders, or updates (only with your consent)

We do not share your information with third parties for marketing purposes.

 

How We Store Your Information

Your information is securely stored in:

• Online booking/client system provided by Timely.

• Locked filing cabinets for paper records

• Secure, password-protected computer systems for other digital records

We retain your records for a minimum of 7 years after your last treatment (or longer if required for legal reasons), after which they are securely destroyed.

 

Sharing Your Information

Your personal information is confidential. We will not share your data with anyone without your consent, unless required by law or where necessary to protect your health and wellbeing (e.g., referral to another healthcare professional).

 

Your Rights

Under data protection law, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (subject to legal and professional obligations)

• Object to or restrict processing

• Withdraw consent for marketing communications

If you wish to exercise any of these rights, please contact us using the details provided above.

 

Online Booking & Website

If you use our website or online booking system, please be aware that:

• Booking platforms may collect personal data to manage appointments

• Our website may use cookies (for performance and analytics purposes only)

 

Complaints

If you are concerned about how we handle your personal information, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

 

Changes to this Policy

We reserve the right to update this policy from time to time. The latest version will always be available on our website.